May 2018

In this Issue: 

Cover Story: Do we really care about our customers?

Innovation:  Ziwi pet food expands

Special Feature:  Dairy – Yogurt benefits

News: When raw is best

Manufacturing Memo: War on waste

 

Subscribe and get even more food technology news

Subscription options are available for both Print and Digital magazine editions.

 

Subscribe today

 QUALITY CONTROL

When on holiday in Queenstown in January, I took my two small nieces to the movies. Once there, they chose some snacks to chew on, and halfway through the movie, my five-year-old niece screwed up her nose and handed me back her packet of reasonably expensive potato chips made right here in New Zealand. “They’re soft,” she complained, and when I tried them, I agreed with her. Once home, I sent an email to the company, drawing their attention to the packet and saying whilst I didn’t need a replacement, I knew how much quality control means to Kiwi food businesses and thought they’d want to know so they could investigate. To this day, I haven’t received a reply to my email…and it’s left a bad taste in my mouth. If this incident had caused a full-blown recall, what would the company have done then? That got me thinking about protocols and plans that need to be in place for consumer discontent like mine, and I asked some experts for their opinions. I hope you learn something new from their replies. Have a great April.

Kathryn Calvert

Editor NZ FOODTechnology 

find us on facebook

Sponsored






Testing
Management